"The best call handling service in the country - bar none"

I like the fact that they always just say yes and crack on.  They've got a brilliant attitude; Whatever I ask of them they have a go.  They're always available which is another thing I really value.  We've been using them since May 2017.  I think there's two main benefits:

1) My staff are much less stressed. Being a beauty salon, it used to be the case that when the phone range and they were in treatment, it was stressful, because you could hear the phone ringing and not be able to get to it.  If they were busy, they'd get to their lunch break and have calls to return meaning they'd get a shorter break, so the working stress has dropped dramatically. 

2) We're able to fill our diaries more effectively.  We're not missing calls so we're not missing bookings, so I feel we're not losing business that we probably did before. 

I recommend The Office Genie regularly

I run a customer service training company specialising within the call & contact centre environment, wholly focused on enhancing customer experiences by the medium of the 'phone. The Office Genie and The Salon Genie are glowing examples of Brand Ambassadorship on the frontline! I trust the genies wholeheartedly to take full responsibility for representing MY brand on the frontline - from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide - and thoroughly nice people to do business with as well!

"As a busy business owner, I need to concentrate on my work without losing out on potential clients. Answering the phone is a distraction I can’t afford, so I get The Office Genie to answer my phone. Their premium service is exactly what I need to stay on top of my work, engage with clients and present a professional image at all times."

I would just like to say a big thank you to Sarah and all the staff at The Office Genie.  I have now used the services of The Office Genie on a number of occasions, as call handling and managing my incoming emails and setting appointments in my diary.

My business is just me, being away on holiday or if previously I have been tied up in meetings and training, it meant that I would be neglecting my clients and my business, or in the case of being on holiday, it meant that I would still be working instead of relaxing when I needed to most.

The Office Genie do not offer a call answering service, they are a call handling this means that they are acting as part of your business, as if they are you or an employee of your business, they will do as much or be a big part of your business as you need or as little as you need.  They are exceptional at what they do and are seamless in being part of your business.

All the feedback that I have had from clients and family that have called while The Office Genie have been acting as part of my business has been outstanding.  I say to everyone, give The Office Genie a go, you will be amazed.

Thank you for all your help and being there even at short notice when I need you.

"The Office Genie has provided an excellent call answering service which has made life much easier for me and provided a very helpful and friendly voice at the end of the phone.

I would like to thank you particularly for making an exceptional effort to put me in touch with a new client on the day I was busy doing fittings in my studio. By going the extra mile to reach me, I was able to get in touch with the new client and myself and my fitter saw her the same day – she placed an order for over £900. This would not have happened, if I’d been relying on my answerphone!"

I found out about the Office Genie through Entrepreneurs Circle and boy am I pleased about that. I am a self employed decorator whom hates answering the phone, let alone the times when it is not actually safe to do so. The Genies are so professional that within the first week they worked for me, new and existing customers commented how professional they were. New customers secured, existing customers valued. Perfect 👌. Without a doubt, highly recommended, skilled - but above all, a pleasure to work with. They really look to understand your needs and offer help and advice at every step of the way.

"The last call of the day was taken by The Office Genie. It was a prospect that I had spoken to in September last year and following a quick call back they became a £6,000 job for April. I would have either missed that call or had it on divert to my mobile in the car, which is never the best impression. Thank you The Office Genie."

"For more than 5 years I have trusted The Office Genie to answer our phones when we couldn't. They have never let us down.

In that time my business has grown and changed dramatically, but we have always kept The Office Genie at our side. The service is so reliable that even as we have had more staff in the office to answer phones, I have never wanted to lose the peace of mind that every call will be answered by someone I trust, whether they work for me or The Office Genie."