GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019
GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019

Experience great Call Handling first hand... just dial: 01604 532103

Experience great Call Handling first
hand... just dial: 01604 532103.

Congratulations, you've found:

"The best call handling service in the country - bar none"

Money back guarantee
Best call handling service

Watch our 90 second video to see how we help businesses like yours

Watch our 90 second video to see how we help businesses like yours

First Impressions Count - Which is why your customers deserve more than a human answering machine

...or a call centre! Your business deserves better than a human voicemail.

Whether you need our award-winning call handling service or admin support (or a bit of both!), the genies are dedicated to helping your business get (and keep) more customers by helping you provide a personal service to every customer.

If you’re wishing for relief from a ringing phone or mounting paperwork, the invaluable services provide you and your staff with more revenue, more time and more control.

Jacqui and her Genies help businesses achieve their wishes without giving up that personal touch of magic.

But you don't have to take our word for it...

Nice Things Our Customers Say About Us:

A Brilliant Attitude; Whatever I Ask Of Them They Have A Go

I like the fact that they always just say yes and crack on.  They've got a brilliant attitude; Whatever I ask of them they have a go.  They're always available which is another thing I really value.  We've been using them since May 2017.  I think there's two main benefits:

1) My staff are much less stressed. Being a beauty salon, it used to be the case that when the phone range and they were in treatment, it was stressful, because you could hear the phone ringing and not be able to get to it.  If they were busy, they'd get to their lunch break and have calls to return meaning they'd get a shorter break, so the working stress has dropped dramatically. 

2) We're able to fill our diaries more effectively.  We're not missing calls so we're not missing bookings, so I feel we're not losing business that we probably did before. 


I recommend The Office Genie regularly


Harriet Hurrell

Heaven At No 7

A Glowing Example

I run a customer service training company specialising within the call & contact centre environment, wholly focused on enhancing customer experiences by the medium of the 'phone. The Office Genie and The Salon Genie are glowing examples of Brand Ambassadorship on the frontline! I trust the genies wholeheartedly to take full responsibility for representing MY brand on the frontline - from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide - and thoroughly nice people to do business with as well!

M Cross

First Impression Training

Absolute Legends

I just wanted to say a huge massive thank you for everything you’ve done for us over the past few days. I know it’s been a bit stressful, but you lovely lot have dealt with it like absolute legends, so I just wanted to say thanks and we all really appreciate it.


I mean every bit of it.  I know in our industry especially, a Thank you goes a long way.  We love having you lot as part of our emergency team, and I don't feel like we could do it without you!

Amy Lewis

Mooeys Ltd & Mooeys Franchise Ltd

Exactly What I Need

"As a busy business owner, I need to concentrate on my work without losing out on potential clients. Answering the phone is a distraction I can’t afford, so I get The Office Genie to answer my phone. Their premium service is exactly what I need to stay on top of my work, engage with clients and present a professional image at all times."

J Futcher

The Sales Manager

Feedback has been outstanding


I would just like to say a big thank you to Sarah and all the staff at The Office Genie.  I have now used the services of The Office Genie on a number of occasions, as call handling and managing my incoming emails and setting appointments in my diary.


My business is just me, being away on holiday or if previously I have been tied up in meetings and training, it meant that I would be neglecting my clients and my business, or in the case of being on holiday, it meant that I would still be working instead of relaxing when I needed to most.


The Office Genie do not offer a call answering service, they are a call handling this means that they are acting as part of your business, as if they are you or an employee of your business, they will do as much or be a big part of your business as you need or as little as you need.  They are exceptional at what they do and are seamless in being part of your business.


All the feedback that I have had from clients and family that have called while The Office Genie have been acting as part of my business has been outstanding.  I say to everyone, give The Office Genie a go, you will be amazed.


Thank you for all your help and being there even at short notice when I need you.


Angela Stokes

Angela Jane Will Writing & Estate Planning

I am delighted to recommend you to everyone!

"The Office Genie has provided an excellent call answering service which has made life much easier for me and provided a very helpful and friendly voice at the end of the phone.

I would like to thank you particularly for making an exceptional effort to put me in touch with a new client on the day I was busy doing fittings in my studio. By going the extra mile to reach me, I was able to get in touch with the new client and myself and my fitter saw her the same day – she placed an order for over £900. This would not have happened, if I’d been relying on my answerphone!"

V Jozsa

House Of Colour

New Customers Secured, Existing Customers Valued

I found out about the Office Genie through Entrepreneurs Circle and boy am I pleased about that. I am a self employed decorator whom hates answering the phone, let alone the times when it is not actually safe to do so. The Genies are so professional that within the first week they worked for me, new and existing customers commented how professional they were. New customers secured, existing customers valued. Perfect 👌. Without a doubt, highly recommended, skilled - but above all, a pleasure to work with. They really look to understand your needs and offer help and advice at every step of the way.

Adam Carter

Adam Carter Decorating Services

Thank You, The Office Genie!

"The last call of the day was taken by The Office Genie. It was a prospect that I had spoken to in September last year and following a quick call back they became a £6,000 job for April. I would have either missed that call or had it on divert to my mobile in the car, which is never the best impression. Thank you The Office Genie."

M Powell

MPD Creative

They have never let us down!

"For more than 5 years I have trusted The Office Genie to answer our phones when we couldn't. They have never let us down.

In that time my business has grown and changed dramatically, but we have always kept The Office Genie at our side. The service is so reliable that even as we have had more staff in the office to answer phones, I have never wanted to lose the peace of mind that every call will be answered by someone I trust, whether they work for me or The Office Genie."

P Green

Growth UK

Lesley Evans

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01604 532103

An Award

SME Business Award Winner 2019 2018 Best in Secretarial Support Top one percent EC Trusted Supplier EC Best Business Enabler Finalist 2019 National Business Women Award 2018 Finalist SME Northants Business Award 2018 Runner Up BB Women Awards Finalist 2018 BB Women Awards Best Business Service Winner 2017