GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019
GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019

Experience great Call Handling first hand... just dial: 01604 532103

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hand... just dial: 01604 532103.

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14 Nov 2019

A wonderful early birthday present

 

We have been providing Genie joy since November 2005. We have thoroughly enjoyed the magic carpet rides we have taken with all of our customers over the years.

 



That’s why we were simply over the moon to win the Customer Service Award at this year’s SME Northamptonshire Business Awards last month. It was a wonderful early birthday present for all the Genies.

 

Taking a bow

We are all marvellously modest, but we have had successes in some other awards too, including Best Businesswoman in Business Services Award and VA of the Year in 2017. We have also been finalists for the Best Customer Service Award and Best Business Service Award.

 

We have to say, though, that this one has just little extra sparkle, because we have been runners-up for the last two years.

 

Nothing’s too much of a challenge for our Genie champions

We have had some really interesting experiences in the last fourteen years. While we still have the golden glow of well-deserved recognition for our Genies, we thought about some of the reasons people have come to our Genie geniuses for some help.

 

Another pair of hands - many of the businesses we work with ask for our help because they need to be hands-on with what they do. That could be a painter and decorator up a ladder who can’t safely answer their phone – that’s how we got started after all. Or, it could be someone who installs artificial turf that is friendly for your dog and nice to your nose.

 

Don’t take risks or interrupt what you’re going, just hand over your calls to a Genie when you need to. You’ll receive regular updates so that you always know what’s happening and you can concentrate on the task in hand.

 

The magic time machine – for many businesses, customer service is everything. For people who spend most of their working day with clients it’s important that they can give their undivided attention.

 

If that means the phone has to go unanswered, they could be missing opportunities or important information.

 

One solution could be a time machine so that they can be in two places at once. Another could be mystical skills of a Genie who can magically manage their calls, book appointments and pass on important messages.

 

With a sprinkle of Genie sparkle, distracting phone calls can be spirited away. Instead they can have a calm and convenient catch-up in their client-free time. Our Genies can give back magical moments to salon owners, therapists, clinics and people who sell mobility scooters too.

 

Delivery delight – some businesses are all about making deliveries. If you are on the road a lot, it’s really not a good idea to try and handle calls as you go. It distracts you from your driving and your customers won’t have your full attention.

 

For one concrete block hire business, their wishes came true with a Genie on hand to answer calls when they were weighed down with deliveries.

 

So, if you would like a magical extra pair of hands, miraculously more quality time for your clients or more mind-space to concentrate, an award-winning Genie is just a phone call away.

 

Jacqui Frost

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Jacqui Frost

Jacqui Frost

Chief Genie

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Best move I have made so far

I recently started my own small business having previously worked for a large corporation for many years. For the first few months I really worried about missing or not handling phone calls correctly when I was busy with a client or in a meeting. I truly missed the large corporation support environment that I had become used to. I would dash to check my phone and had to call back any missed calls to see if they still needed my help. Not everyone leaves a message especially a potential new client!

 

I discussed my worries with a friend of mine and they recommended I contact The Office Genie about their telephone support service. I can honestly say that this was one of the best moves I have made so far. If I am in a meeting or with a client I can now relax knowing that any phone calls will be professionally answered by The Office Genies using my script and my company name. I share my diary and whereabouts with The Office Genies so that they can speak with confidence to my clients about where I am and when I will able to return calls. I immediately receive an email following any phone call they have just handled for me. This includes comprehensive information about the call and the clients’ details etc.

 

I would have no hesitation in recommending The Office Genie to any fellow business owner, in fact I find myself sharing my experiences and knowledge about The Office Genie to others on a regular basis.

Paul O'Leary

TrueFleet