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Call answering service

21 Mar 2019

Do I Have To Let a Call Answering Service Take All My Calls?

There are dozens of call answering services available. The level of service is usually the key difference. Most will just take a basic message and contact details, a few will be able to handle the whole call for you, just like an in-house receptionist. One of the first question you’ll probably want to ask is do I have to give a call answering service all my calls?

Do I Have To Let a Call Answering Service Take All My Calls?

The short answer is no.


This is such an important question because they’re still your calls, so you should ensure you stay in control of them. The good news is that there’s no reasons you shouldn’t be completely in control of this at all time. Which calls you divert to your call answering service and when is up to you.


Specifically, it’s controlled in the phone system you use. A basic phone line like those provided by BT or Virgin Media should have a call divert feature. As far as I’m aware, all the providers have this as an option, although you might need to get them to turn it on for your line.


Then it’s simply a case of choosing the right option, which you usually do by dialling a code on your phone. For example, BT provide the ability to divert all calls, only divert calls not answered in 15 seconds, divert calls only when your phone is engaged.


If you’re using a standard phone line, your options will be limited. Virgin media provide the same three options as BT do. In my experience, the three basic options, divert all calls, divert if not answered, divert if engaged, are usually sufficient. If you have a more sophisticated phone system for your business then you’ll likely have more options, such as changing the time before a call diverts.


Either way, a call answering service doesn’t have to take all of your calls. In fact, the most common way we work is by taking only the calls our clients can’t or don’t want to answer, the overflow calls, working in concert with the existing team or receptionist.


Click here if you'd like to read more about how call handling works with The Office Genie.


Or see it in action by calling us on 01604 532 103!


Best wishes



Jacqui Frost

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Jacqui Frost

Jacqui Frost

Chief Genie

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We have been using The Office Genie call handling services for many years now. I think that we may have been their very first client in fact. This represented a great leap of faith for us as we were entrusting a third party to be our first line ambassadors! Our faith was and still is rewarded by Genies superb professionalism and calm handling of inbound enquiries and queries for our company. We use the service on a full-time basis and consider The Office Genie to be our very own reception function. I would and often do recommend their services to anyone requiring a first class service that offers great value and peace of mind.

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