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07 Mar 2019
Five Ways To Show Your Customers You Value Them
The best way to keep customers is to show them you appreciate them. Make them feel special. That’s a full-time job on its own. It’s not enough to contact them every once in a while with a money off voucher or a “catch up” email.
Value your customers. After all, they’re valuable!
So how can you show your gratitude and appreciation on a regular basis? Here’s five ways to show your customers you value them.
Be There For Them
This is the most important one. Simply, be available. Your client will find it hard to feel valued if you don’t respond to their emails or answer their phone calls.
Reply to emails within 24 hours. If you do miss a phone call, then return it as soon as possible and apologise. They’re paying for your time, that doesn’t mean they can expect you to drop everything, but it does mean they can expect not to be ignored. And your definition of being ignored might differ from theirs.
Help Them With Their Problems
This might not be a problem with your service, but if a client comes to you, you need to act fast. If it’s your problem, apologise for the mistake and make it right. Then make sure the same thing never happens again.
If it’s a more general problem, think carefully about if you can still help. Can you point them in the right direction or recommend someone who could help? Worst case, just listen, 9 times out of 10 that’s all someone needs.
Ask For Their Feedback
Most people love to give their input into something. It’s even better if someone asks you. Even if they don’t actually give you a review or similar, just asking them was the important thing that made them feel good.
Support Their Business
If you’re B2B, nothing makes your clients love you quite as much as hearing you recommended them. It’s a good idea to check with your client they’ll be happy for you to do this, but I’d be surprised if anyone said no. Do this whenever and wherever you can. They’ll probably return the favour!
Treat Them As An Individual
Once your business grows past a certain point, it’s easy for your clients to become entries on a spreadsheet. Frequently remind yourself they’re people with thoughts and feelings just like you. Yes! All of them. We all have a need to be recognised as real people; make sure your business does this for its clients.
If you need a little help making your customer feel valued, whether you’re fudging your follow up or just struggling to answer your phone, give us a call on 01604 532 103 or fill out the form below.
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I never miss a phone call
What is extremely helpful is that they know how our business operates. It's great to know I never miss a phone call and that appointments are made for me via my on-line diary even if I am out of the office. All the genies are extremely professional and the customer believes they are speaking to someone in my office which is so important. It’s great to be able to deal with any urgent issues immediately instead of coming back to the office not knowing what might be waiting for me on the answerphone.
Domestic Cleaning Franchisee
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