GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019
GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019

Experience great Call Handling first hand... just dial: 01604 532103

Experience great Call Handling first
hand... just dial: 01604 532103.

Our Blog

Take a look through our latest news, tips and our customers experiences

Call answering service

10 Oct 2019

Frightened of growing too fast?


It’s exciting when your business really takes off into the skies, but it can be quite frightening too.

fireworks image

Suddenly you need a time machine to get everything done. Your immediate thought could be to employ someone to work with you, but you might not be confident that your cashflow can conjure up another salary.


It can be a difficult decision to make, but there are alternatives.


The Genie way

We understand that it’s hard to rethink parts of your business so that they can be automated or done by someone else. We know how to help you.


No one knows your business better than you, so our expert will learn about you, your current processes, systems and needs. Together you will design a magical masterpiece that works for you.


Then they can cast a spell to keep your business running smoothly, while you build on your success. It’s up to you how involved you want to be.


When we’ve worked our wonders, you’ll have the whole spell book and everything else you need make amazing things happen, with our Genies on hand for any continuing conundrums you might have.


Extra help without extra staff

Your stratospheric service and overall customer experience have been the foundations for your success. You can’t afford to lose that special sparkle now, because you’re too busy.


This is a critical time for you and our Genies will make sure your customers continue to be enthralled, as they expect and deserve.


Because they are all experienced professionals, our Genies know the right amount of sparkle to sprinkle to create just the right effect.


Complaint champions

While you want everything to be faultless, occasional complaints are unavoidable for growing businesses. It can be time-consuming to give a complaint the attention it deserves but, when handled well, you can create long-term customer loyalty.


Getting to the bottom of the problem, keeping records, and promptly summing their concerns and your responses in an e-mail or letter will ensure that you create the perfectly professional impression.


With all their top-quality customer service experience our Genies are spell-binding in the complaints department and can help you to achieve completely charming results.


Cost-effective quality

Even when your business is thriving and your profits are growing, it’s important to keep costs under control.


Our Genies make sure your customers feel as though they are speaking with one of your team. Our Magical Marvels are so good that they sometimes handle calls to one of our clients from another, and they don’t realise their speaking to a Genie. It always makes us smile – but we’re too professional to mention it.


When you’re ready to recruit new members of staff, our Genies can help you out with that too, with delightful job descriptions and scintillating short lists.


Always here to grant a wish

Our Genies will enjoy seeing your business grow. Because they have helped you along the way, they’re always at hand to help out as you go.


It’s reassuring to know that someone who knows how your business works is just a phone call away to provide some extra help when you need it.


Jacqui Frost

Share this article:


Post has no comments.

Post a Comment

Jacqui Frost

Jacqui Frost

Chief Genie

Great Business Support...
Just a click away

Contact us

Fabulous initiative

Just wanted to let you know I wish I'd started using The Office Genie years ago!

Today one of the Genies took a call from Polly who had her first clean today. She was calling to ask for an invoice and to let me know she's transferred funds. The Genie took it upon herself to ask if she'd been happy with the clean!

Fabulous initiative and proves that your service is so much more than a message taking service.

Julie Beckham

Molly Maid Bexley