Take a look through our latest news, tips and our customers experiences
04 Apr 2019
How to Stop Unwanted Sales Calls
Most of you are probably aware of the good old ex-directory. It works by ensuring your phone number isn’t shown in certain places, like directory enquiries. It’s a great start to stopping unwanted sales calls, but it’s not the best option, especially for businesses. There’s a much more effective method for stopping unwanted sales calls. It’s the Telephone Preference Service or TPS for short.
TPS is a free, very official opt out register backed by OFCOM and ICO. Businesses are normally allowed to call anybody but by registering with TPS you
opt out of that. You can register as many numbers as you like, personal or business.
Once you’ve registered a number with TPS, it’s illegal for a business to call that number unless you have given your permission for them to do so. It’s worth noting that TPS only applies to UK-based companies, so overseas businesses can still call you.
It’s completely free to register and only takes a few minutes (maybe a bit longer if you have lots of numbers).
By registering you would usually expect to see a reduction in sales calls of about 80%. Some companies basically ignore TPS. In our experience, this is down to poor training and ignorance rather than wilful law breaking. In those cases, it’s normally enough to politely point out we’re TPS registered and ask them to remove us from their records. You can also report them on the TPS website. Reported numbers are passed onto the ICO who will investigate further.
There’s no fee for TPS, and you don’t get added to any marketing lists.
If you’d like to register with TPS, then the first step is to check if you’re already registered. You can click here to get to the right place.
You can only check a few numbers in each 24 hour period.
Providing you’re not already registered, you can then register. You’ll be asked for a few details to go with the number. Some of them might not seem relevant, but these are questions they’re required to ask. You can click here to start registering.
It takes up to 28 days for your preference to get out in the big wide world. After that, you should get a lot less sales calls.
PS the best bit is that if you’re TPS registered and using our award-winning call handling service, we won’t charge you for any unwanted sales calls you do still receive! If you'd like to block a 100% of unwanted sales calls get in touch on 01604 532 103.
Share this article:
CommentsPost has no comments.
Great Business Support...
Just a click away
We’re very very happy with the service that the Genies have provided. It’s a lovely reassurance to know that someone has been available to represent our business when there hasn't been anyone in the office to take the calls
- Don’t Leave The Wanderers Wondering
- How Our Genies Fly Like Birds (or swim like whales)
- Are You Burning Out Your Fuse?
- Who Will Break The Spell That Keeps Your Business Frozen?
- Our Genies Can Help To Fight Your Jafar
- Jean Is Evolving – Is Your Business Changing Too?
- Woody and Bo Peep Want Something Different – What Do You Want From Your Business?
- The Figures Prove It – Customer Service Adds Value
- Customer Service - You Have To Laugh
- Customer Service Up Close – It’s Personal