Meet Your Team
Client Experience Genie (Hospitality Specialist)
Client Experience Genie
Client Experience Genie (Travel & Facilities Specialist)
Client Experience Genie (Construction Specialist)
Client Experience Genie (Beauty Specialist)
Client Experience Genie (Client Liaison Specialist)
Client Experience Genie
"Making It Happen" Genie
As a client of The Office Genie, you’ll benefit from:
- Knowing you're not missing important calls
- Choosing when and which calls are forwarded to you
- Receiving an immediate email for each message taken
- Freedom to get on with the important stuff
- Call Answering Genies who are trained on your business and know you and your team well
- A choice of hours, 8.30am - 5.30pm, extended to 8pm or 24/7
- Extending your team without the additional headcount
- Keeping your existing phone numbers
- Maintenance of your records on our bespoke 'Insight' call handling system
- The option for us to book your appointments and convert your sales enquiries
- Receiving an end of day report each day
- Your call answering genie is there to answer your calls if you’re unavailable or not in a position to take the call yourself.
- With your genies knowledge of your business and innate telephone manner they’ll impress your caller and make sure the call is actioned appropriately.
- You’ll receive a quick note from each conversation to bring you up to speed and allow you to follow up.
- Give our service a try simply call 01604 532103
Frequently asked questions
How do you know the call is for my business?
You are given a divert number that is unique to your business, we call this “Your Genie Divert Number”. All calls received on your Genie line will make our screen pop with your company details and give the team all the information we gathered at your discovery call, including your company greeting.
Will all of my calls be answered by Office Genie?
All calls between 8:30 and 17:30 on weekdays are answered by your genies. This can be extended to 20:00 weekdays and 9:00 to 17:00 on Saturdays. If you required 24/7 call answering your calls will be diverted to our partners in New Zealand who cover 'out of hours' support
Is a log kept of all of my past calls?
Yes, we keep a log of all your calls and you'll receive a daily report of your calls too.
How will the genies know what to say?
We train with our clients in a variety of ways. Some send us pages of notes that we discuss, ask questions about that share that info with the team. Other clients have sent us training manuals/how to videos or even booked time to come and work directly with a couple of the team.
Can I turn it on and off when I need it?
Yes, you can let us know when you're available to take calls and when you'd prefer us to handle them and let you know that we've taken a call.
How does out of hours answering work?
If you have a requirement for support after 8pm weekday, 5pm Saturdays and Sundays, we partner with a team in New Zealand who can action your calls. We partner with this team as it means that no-one half asleep is answering, all bleary eyed, as its daytime in New Zealand so they are all upbeat and bushy tailed 😊
What you get
|No charge for unwanted sales calls if you're Telephone Preference Service registered|
|All messages emailed immediately|
|Daily report inc. summary of all calls emailed with month to date usage|
|Calls actioned according to your availability|
|Coverage Mon - Fri 8.30 - 5.30|
|Detailed messages - Not just basic contact details|
|Flexible contract lengths|
|Personalised out of hours voicemail forwarded to Email|
|VIP caller recognition|
|Bespoke information captured - Tailored to your business|
|Diary management / appt booking - various systems|
|Overnight messages managed by your Genies|
|Directions given / lost callers assisted|
|Taking phone payments using your own online system|
|Unlimited call handling 'script' updates|
|Outbound customer service calls|
|Fax forwarded by Email|
|Call patching (transferring calls) as directed|
|Customer correspondence actioned||Optional Extra|
|Live call handling Mon- Fri 5.30pm - 8.00pm and Sat 9.00am - 5.00pm||Optional @ Just £25/month|
|24/7 Live call handling||Optional Extra|
|Core service investment/month||£55||From £138|
|Included calls||Includes 60 minutes/month|
|Additional call charges||£25 for 25 messages or £1.50 each||From £1.10/minute|
What our customers say
A Brilliant Attitude; Whatever I Ask Of Them They Have A Go
I like the fact that they always just say yes and crack on. They've got a brilliant attitude; Whatever I ask of them they have a go. They're
always available which is another thing I really value. We've been using them since May 2017. I think there's two main benefits:
1) My staff are much less stressed. Being a beauty salon, it used to be the case that when the phone range and they were in treatment, it was stressful, because you could hear the phone ringing and not be able to get to it. If they were busy, they'd get to their lunch break and have calls to return meaning they'd get a shorter break, so the working stress has dropped dramatically.
2) We're able to fill our diaries more effectively. We're not missing calls so we're not missing bookings, so I feel we're not losing business that
we probably did before.
I recommend The Office Genie regularly
Heaven At No 7
A Glowing Example
I run a customer service training company specialising within the call & contact centre environment, wholly focused on enhancing customer experiences by the medium of the 'phone. The Office Genie and The Salon Genie are glowing examples of Brand Ambassadorship on the frontline! I trust the genies wholeheartedly to take full responsibility for representing MY brand on the frontline - from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide - and thoroughly nice people to do business with as well!
First Impression Training
A Great Leap of Faith!
We have been using The Office Genie call handling services for many years now. I think that we may have been their very first client in fact. This represented a great leap of faith for us as we were entrusting a third party to be our first line ambassadors! Our faith was and still is rewarded by Genies superb professionalism and calm handling of inbound enquiries and queries for our company. We use the service on a full-time basis and consider The Office Genie to be our very own reception function. I would and often do recommend their services to anyone requiring a first class service that offers great value and peace of mind.
Office Products and Services
A Real Pleasure
Just thought I would drop you a quick email relating to the two calls I had with Jacqui who is doing the payment follow up for our event.
I have worked, consulted and trained in the telemarketing industry for almost 30 years and the two calls with Jacqui were a real pleasure.
It is nice to hear someone working without a script that is friendly but also professional and understanding at the same time. If only all telemarketers were like this the industry would have a much better reputation that it currently carries!
Absolute solution to what I needed
Best move I have made so far
I recently started my own small business having previously worked for a large corporation for many years. For the first few months I really worried about missing or not handling phone calls correctly when I was busy with a client or in a meeting. I truly missed the large corporation support environment that I had become used to. I would dash to check my phone and had to call back any missed calls to see if they still needed my help. Not everyone leaves a message especially a potential new client!
I discussed my worries with a friend of mine and they recommended I contact The Office Genie about their telephone support service. I can honestly say that this was one of the best moves I have made so far. If I am in a meeting or with a client I can now relax knowing that any phone calls will be professionally answered by The Office Genies using my script and my company name. I share my diary and whereabouts with The Office Genies so that they can speak with confidence to my clients about where I am and when I will able to return calls. I immediately receive an email following any phone call they have just handled for me. This includes comprehensive information about the call and the clients’ details etc.
I would have no hesitation in recommending The Office Genie to any fellow business owner, in fact I find myself sharing my experiences and knowledge about The Office Genie to others on a regular basis.
The Genies can answer our phone and use our system to book the client’s appointments. We usually have a receptionist so the Genies answer when they’re indisposed, but when our receptionist is sick or on holiday we can get the Genies to answer all calls, which is brilliant.
The Spinal Answer Family Chiropractic
Complimented on my receptionist
Jacqui's company provides me with a very efficient reliable service. The Genies screen out unwanted callers and I receive messages about the others
within a couple of minutes.
I'm often been complimented on the efficiency of my receptionist
Created business we might have lost
We have used The Office Genie now for a while and they do a great job of answering our phones when we're busy or not in the office, and created business for us that we might otherwise have lost through not being able to answer the phones, great service and value!
Best 4 U Mortgages
Everything you need and more
The Salon Genies are amazing ... so professional and helpful. They are everything you need and more. Took so much work off our girls in salon. Highly recommend.
Exactly What I Need
"As a busy business owner, I need to concentrate on my work without losing out on potential clients. Answering the phone is a distraction I can’t afford, so I get The Office Genie to answer my phone. Their premium service is exactly what I need to stay on top of my work, engage with clients and present a professional image at all times."
The Sales Manager
Exceeded our expectations
Following our commencement with The Office Genie earlier this year it has been brought to my attention one more than one occasion and by several contacts, how professional and courteous the telephone call handling service is.For a business such as mine, where by we are site based a lot of the time it is essential that we can rely on somebody who can not just answer our calls, but can do so in a way that supports our customer service approach to business and the office genie has so far exceeded our expectations in this area.
As we approach our peak season I am 100% confident that our business will be supported by an answering service that not only picks up calls we are not able to but is able to help assist us in that all important first impression.
Total Facility Solutions LLP
Excellent well-drilled organisation of superb individuals
The Office Genie are quite simply brilliant, and for more than 2 years has become an integral part of my very successful existence as a Pianist and Piano Teacher. An excellent well-drilled organisation of superb individuals that have enhanced my life many, many times over.
The Lincoln Noel Jazz Trio
Just wanted to let you know I wish I'd started using The Office Genie years ago!
Today one of the Genies took a call from Polly who had her first clean today. She was calling to ask for an invoice and to let me know she's transferred funds. The Genie took it upon herself to ask if she'd been happy with the clean!
Fabulous initiative and proves that your service is so much more than a message taking service.
Molly Maid Bexley
Fastest Growing Franchisee Ever!
One of the challenges I had was visiting clients while maintaining a professional image over the telephone. I learned very early on that no one left a message on an answerphone. I did something about it, and I've got the fastest growing franchise in CerTax's entire history - a good part of that success has been thanks to The Office Genie.
"We have used The Office Genie for 14 years, faultless service. You can’t put a price on that as far as I’m concerned"
Keba Computer Services
Feedback has been outstanding
I would just like to say a big thank you to Sarah and all the staff at The Office Genie. I have now used the services of The Office Genie on a number of occasions, as call handling and managing my incoming emails and setting appointments in my diary.
My business is just me, being away on holiday or if previously I have been tied up in meetings and training, it meant that I would be neglecting my clients and my business, or in the case of being on holiday, it meant that I would still be working instead of relaxing when I needed to most.
The Office Genie do not offer a call answering service, they are a call handling this means that they are acting as part of your business, as if they are you or an employee of your business, they will do as much or be a big part of your business as you need or as little as you need. They are exceptional at what they do and are seamless in being part of your business.
All the feedback that I have had from clients and family that have called while The Office Genie have been acting as part of my business has been outstanding. I say to everyone, give The Office Genie a go, you will be amazed.
Thank you for all your help and being there even at short notice when I need you.
Angela Jane Will Writing & Estate Planning
First Class Service
I would like to take this opportunity of thanking you for the excellent service we have received from The Office Genie.
The set up was straightforward, no fuss and followed by first class service. The quality of answering calls is excellent, clients are unaware they have
been put through to an answering service.
I’ve used the Genies for a few years now and have found their magic absolutely brilliant for situations such as overflow calls, help during power outages
in the office, being snowed out of our office, and even during our office move. They’ve always been there as an extension of my in-house team.
I would not hesitate in recommending your service.
Genies Do A Great Job Of Keeping Callers Relevantly Informed
I often get complimented by my patients on how friendly the "lady on the phone" was. They assume that they are in the room next door to me, and when told they are a good few miles away, they are always surprised. Podiatry has the potential to be complex but the Genies do a great job of keeping callers relevantly informed.
Walk Specialist Footcare
Gives me great confidence and feeling of freedom
Genuinely interested in what my business does, how they can help it grow and keep me sane. Great process that has been tested through the urgent nature of supporting technical issues. Not yet found wanting. Gives me great confidence and feeling of freedom as well as a professional contact into my business which has been complimented upon already by callers. I can only see that I will build on how much I use The Office Genie.
Induction Junction Ltd
Go to business for virtual assistants
MBK Design Studio
Great peace of mind
The team at Office Genie give great peace of mind for either full or part outsourcing of your calls; efficient and professional:-)
Willow Training Services
Highest Levels of Customer Satisfaction
I am pleased to say that, without doubt, one of the best decisions I have ever made was to employ the services of The Office Genie.
As a company specialising in the provision of direct sales within the Mobility sector, it was essential that we were able to provide immediate channels
of communication between ourselves and both potential and existing customers.
As a team “The Genies” constantly orchestrate the highest levels of customer satisfaction and professionalism and maintain the ongoing communication our customer base demands on a daily basis – added to this is a continual system of reporting to our offices measured and recorded by clerical and
IT auditing which is literally updated by the minute – which we have now become dependent upon and which we find invaluable.
The Office Genies have, without doubt, enabled my business to go forward - compete with the demands of an ever changing market place – and essentially
always kept communication channels between our business and our customers open and ongoing.
Huge Asset to our Business
A huge asset to our business as we cannot always answer our phone when we are in treatment. Friendly and bubbly and they certainly know what there doing. Think ahead of your competitors as lots of people don't want to leave a voice msg so by someone answering in a professional manner it says to them that you care.
I am delighted to recommend you to everyone!
"The Office Genie has provided an excellent call answering service which has made life much easier for me and provided a very helpful and friendly voice at the end of the phone.
I would like to thank you particularly for making an exceptional effort to put me in touch with a new client on the day I was busy doing fittings in my studio. By going the extra mile to reach me, I was able to get in touch with the new client and myself and my fitter saw her the same day – she placed an order for over £900. This would not have happened, if I’d been relying on my answerphone!"
House Of Colour
I don't think you could get much better
We're quite unique because The Office Genie provide their service free of charge to us as we're a charity which is amazing! As a charity getting something free of charge is as important as getting a donation so we really value that.
On occasions where we have to go to meetings or we have a day out or something like that we're able to do that now without the worry of not answering
to our supporters, so it removes the concerns of not responding as they literally just step in and be us for a day.
I don't think you could get much better. We've never had any issues whatsoever. We feel that we're getting the absolute best that we could from them at this time.
The Air Ambulance Service
I never miss a phone call
What is extremely helpful is that they know how our business operates. It's great to know I never miss a phone call and that appointments are made for me via my on-line diary even if I am out of the office. All the genies are extremely professional and the customer believes they are speaking to someone in my office which is so important. It’s great to be able to deal with any urgent issues immediately instead of coming back to the office not knowing what might be waiting for me on the answerphone.
Domestic Cleaning Franchisee
Integral part of our clinic
We have been clients of The Office Genie for over 12 years and are delighted with their consistently efficient professional service. They have become an integral part of our aesthetic clinic as it has expanded and have never failed to change and grow along with us. Our own clients frequently tell us how pleasant our Genies are, which; as many times they are our first point of contact, is essential to the success of our company.
We would like to thank all the members of staff at The Office Genie for the support during the development and growth of our company.
The service provided has been invaluable over the last three years giving the right impression to our potential and existing customers, without the financial outlay of a full time member of staff. We would highly recommend this service to all home businesses on the path to greater things; a missed call could be a missed opportunity!!
I've Been Amazed By The Number Of Out Of Hours Calls
For Archipelago Choice having a friendly voice at the end of the phone is essential. I have been amazed by the number of out of hours calls that come through compared to the few phone messages we used to get.
Knowledge and attention to detail
The knowledge and attention to detail in getting to know my business stood about the service we received. Very efficient and friendly telephone manner. Would highly recommend.
We’re very very happy with the service that the Genies have provided. It’s a lovely reassurance to know that someone has been available to represent our business when there hasn't been anyone in the office to take the calls
My sister thought we'd taken on new staff
I had just about given up hope of finding a company to deal with our overflow of incoming calls. The companies I had used in the past were awful, one company couldn't even get our company name right. I wanted my clients to believe that whoever was on the end of the phone were actually sat in my offices. The Office Genie has given me just that, so much so that when my sister recently rang to speak to me, she thought we had taken on new staff.
The Office Genies are ever so helpful and really do feel like an extension of the Bristol Bifold team, they are much more than just a call answering service. I would happily recommend them to anyone thinking of using a service like this
New Customers Secured, Existing Customers Valued
I found out about the Office Genie through Entrepreneurs Circle and boy am I pleased about that. I am a self employed decorator whom hates answering the phone, let alone the times when it is not actually safe to do so. The Genies are so professional that within the first week they worked for me, new and existing customers commented how professional they were. New customers secured, existing customers valued. Perfect 👌. Without a doubt, highly recommended, skilled - but above all, a pleasure to work with. They really look to understand your needs and offer help and advice at every step of the way.
Adam Carter Decorating Services
Now, I can relax..
As a small business owner, it can be difficult to take time off because you still have calls coming through and you can never really relax. It was a great relief to have The Office Genie answer my calls and deal with any business enquiries as well as manage the diary for my engineers. They send me an email at the end of every day to let me know how things have been going (because you are never truly on holiday) and let me get on with my holiday. Once or twice there was an issue but The Office Genie contacted me and we sorted it out very easily over the phone. I would highly recommend The Office Genie to other business owners.
BeeXpress Plumbing & Heating
Number of estimates went from 8 to 15 within a week!
Every business needs The Office Genie!
When I started my Molly Maid business I was overwhelmed with the number of phone calls, the customer enquiries, building a new business and trying to look after two small children - it was all too much.
Then someone mentioned The Office Genie! Jacqui was fantastic, she understood the requirements of a Molly Maid business and within a couple of days the Genies were handling my calls and managing my diary. The number of estimates booked went from 8 to 15 within a week, just shows how many customers didn't leave a message when they called and got my answer-phone.
I can't thank you all enough for the huge support you have given to me and my business
Molly Maid Ashvale
Outstanding customer experience
My Genie's are amazing. They are the perfect initial contact point for my customers. They tell me the girls in the office are polite, professional and a pleasure to speak with. Thank you so much for contributing to an outstanding customer experience. Keep up the great work!
Extra Help Maidenhead and Windsor
Patient, Caring and Understanding
The attention and time taken by the Genies to look after my clients stood out about the service I received. They were patient, caring and understanding. This was key particularly with some of my more fragile clients.
I think The Office Genie are an outstanding team. I struggle to think of anything you could do better, as I notice you are always implementing improvements
and more ways to help your clients. Very efficient.
Extra Help Rickmansworth
Proven Time and Time Again
The Office Genie are professional, helpful and courteous, and a fantastic team to work alongside. Our supporters are the lifeblood of our charity, so we have to be very mindful of the professionalism of anyone who answers our phone. The Office Genie's service has proven time and time again to be able to provide the excellent customer service our charity needs.
The Air Ambulance
Represents my business superbly
I would like to take this opportunity to thank you for the excellent service that we at Pink Lizard Promotions have received from The Office Genie. Working with you has been a true pleasure and the service that you provide is invaluable.
The Genies have always handled my calls in a professional and friendly manner and represented my business superbly. Working with you ensured my customers always received fantastic customer service and a human voice at the end of the phone.
I would be happy to recommend this fantastic business without hesitation.
Thank you once again.
Pink Lizard Promotions
Seamless to my clients and callers
I highly recommend The Offices Genie for their call answering and virtual office services. The support to my business has meant that all my calls are answered professionally, in a friendly manner that is seamless to my clients and callers.
By managing my diary and setting up appointments and back office functions you have ensured that customers are not lost, are well informed and dealt with efficiently in my absence.
Without doubt they bring a "virtual touch of magic" to the businesses they work with ...thank you Genies!
Dynamic Development Solutions
Super friendly, super approachable
I’ve been using Jacqui Frost and The Office Genie to handle incoming sales calls and incoming sales processes for a short while now with one of my retail companies and am absolutely over the moon with the service they provide - Incredibly professional.
We’ve struggled before with outsourcing call handling and order taking and it never really quite worked and the customer service really did suffer
Jacqui Frost and The Office Genie team are absolutely spot on. Super friendly, super approachable, really genuine in their tone and they way they handle enquiries and calls. Incredibly efficient - the systems they have in place are second to none. I would absolutely and highly recommend The Office Genie if you are thinking about outsourcing something as important as customer facing, ordering and /or contact facility they are absolutely top notch.
The Behaviour Expert
Thank You, The Office Genie!
"The last call of the day was taken by The Office Genie. It was a prospect that I had spoken to in September last year and following a quick call back they became a £6,000 job for April. I would have either missed that call or had it on divert to my mobile in the car, which is never the best impression. Thank you The Office Genie."
The Most Helpful
The tailor-made package has been most helpful as we work to establish our new company. With the help of The Office Genie we have not missed a call, and in a business where our competitors are not far away this is crucial. We love that our customer never know whether they are talking to the showroom or to The Office Genie. Your dedicated, professional approach alongside the understanding of the things that are important in running a successful business makes your service invaluable.
Tim, Jenny and Jan
They field my calls as if located in my office!
I am happy to recommend The Office Genie to any small business that does not have full time telephone coverage in their offices.
I find it very useful as I am often out of the office and they field the telephone calls in a professional manner always answering the phone as if they were located in my office.
The text messaging service for missed calls is very useful as I am able to contact people when I am on the move and do not have a great pile of calls to make when I get back to the office.
They have never let us down!
"For more than 5 years I have trusted The Office Genie to answer our phones when we couldn't. They have never let us down.
In that time my business has grown and changed dramatically, but we have always kept The Office Genie at our side. The service is so reliable that even as we have had more staff in the office to answer phones, I have never wanted to lose the peace of mind that every call will be answered by someone I trust, whether they work for me or The Office Genie."
They've made a massive different to our business
EmmPower love working with The Office Genies. From the practical and easy onboarding to the actual responses and management of our inbound calls, they are all incredibly friendly and professional and experienced. They have made a massive different to our business, and I am convinced that we have been able to act upon opportunities we not otherwise have had because they have been getting every call that comes in.
We highly recommend The Office Genie to our franchise network
You’re only as successful as your franchisees, and we know that managing calls can be a challenge for our people who are busy showcasing and installing our gorgeous collections of window blinds, awnings and shutters. We know that if you don’t answer a new enquiry you almost always lose that customer. That means missing even one phone call can make the difference between a successful business and one that that is not performing to its potential.
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