Telephone Call Handling
You'll get your own dedicated Genies who will understand your business and handle your calls as if they were in your office.
What you get Get your FREE one month trial

Meet Your Team
As a client of The Office Genie, you’ll benefit from:
- Knowing you're not missing important calls
- Choosing when and which calls are forwarded to you
- Receiving an immediate email for each message taken
- Freedom to get on with the important stuff
- Call Answering Genies who are trained on your business and know you and your team well
- A choice of hours, 8.30am - 5.30pm, extended to 8pm or 24/7
- Extending your team without the additional headcount
- Keeping your existing phone numbers
- Maintenance of your records on our bespoke 'Insight' call handling system
- The option for us to book your appointments and convert your sales enquiries
- Receiving an end of day report each day
Small Investment
- Your call answering genie is there to answer your calls if you’re unavailable or not in a position to take the call yourself.
- With your genies knowledge of your business and innate telephone manner they’ll impress your caller and make sure the call is actioned appropriately.
- You’ll receive a quick note from each conversation to bring you up to speed and allow you to follow up.
- Give our service a try simply call 01604 532103
Frequently asked questions
How do you know the call is for my business?
You are given a divert number that is unique to your business, we call this “Your Genie Divert Number”. All calls received on your Genie line will make our screen pop with your company details and give the team all the information we gathered at your discovery call, including your company greeting.
Will all of my calls be answered by Office Genie?
All calls between 8:30 and 17:30 on weekdays are answered by your genies. This can be extended to 20:00 weekdays and 9:00 to 17:00 on Saturdays. If you required 24/7 call answering your calls will be diverted to our partners in New Zealand who cover 'out of hours' support
Is a log kept of all of my past calls?
Yes, we keep a log of all your calls and you'll receive a daily report of your calls too.
How will the genies know what to say?
We train with our clients in a variety of ways. Some send us pages of notes that we discuss, ask questions about that share that info with the team. Other clients have sent us training manuals/how to videos or even booked time to come and work directly with a couple of the team.
Can I turn it on and off when I need it?
Yes, you can let us know when you're available to take calls and when you'd prefer us to handle them and let you know that we've taken a call.
How does out of hours answering work?
If you have a requirement for support after 8pm weekday, 5pm Saturdays and Sundays, we partner with a team in New Zealand who can action your calls. We partner with this team as it means that no-one half asleep is answering, all bleary eyed, as its daytime in New Zealand so they are all upbeat and bushy tailed 😊
What you get
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Personalised greeting | ||
No charge for unwanted sales calls if you're Telephone Preference Service registered | ||
All messages emailed immediately | ||
Daily report inc. summary of all calls emailed with month to date usage | ||
Calls actioned according to your availability | ||
Coverage Mon - Fri 8.30 - 5.30 | ||
Detailed messages - Not just basic contact details | ||
Flexible contract lengths | ||
Personalised out of hours voicemail forwarded to Email | ||
VIP caller recognition | ||
Bespoke information captured - Tailored to your business | ||
Diary management / appt booking - various systems | ||
Overnight messages managed by your Genies | ||
FAQs answered | ||
Directions given / lost callers assisted | ||
Taking phone payments using your own online system | ||
Unlimited call handling 'script' updates | ||
Outbound customer service calls | ||
Fax forwarded by Email | ||
Call patching (transferring calls) as directed | ||
Customer correspondence actioned | Optional Extra | |
Live call handling Mon- Fri 5.30pm - 8.00pm and Sat 9.00am - 5.00pm | Optional @ Just £30/month | |
24/7 Live call handling | Optional Extra | |
Core service investment/month | £55 | From £138 |
Included calls | Includes 60 minutes/month | |
Additional call charges | £25 for 25 messages or £1.50 each | From £1.50/minute |
Get your first month free
What our customers say

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